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Problems Logging On

Is my Username or Password case sensitive?

I forgot my Password. How do I get it?

My Username and Password are correct, but I can’t log on.

Can I change my password?

 

Problems Viewing or Downloading Sermons or ProclaimClipArt

I cannot view sermons or ProclaimClipArt. Am I logged in?

How do I view and download a sermon?

How do I view and download ProclaimClipArt?

Why do I get ERROR messages when attempting to download a sermon or ProclaimClipArt?

 

Subscribing

What if I want to pay by check or money order?

How long do I have to wait for my Username/Password?

 

Renewing Your Subscription

When does my subscription end?

How do I renew my subscription?

What if I want to renew by check or money order?

 

Managing Your Account

How do I edit my personal information?

Can I change my password?

 

Methods of Payment

What methods of payment may I use to subscribe or renew my subscription?

 

Privacy and Security

Is my personal information on the site secure?

What is your privacy policy?

 


1. Problems Logging On

Is my Username or Password case sensitive?
Username IS NOT case sensitive, Password IS case sensitive.

 

I forgot my Password. How do I get it?

All pages have a link a to retrieve your password on the Log In page, or click here: “Need your password?” and follow the instructions. You may either have your password emailed to you, or if you previously set a password security question, you can retrieve your password immediately by answering the password security question.

 

My Username and Password are correct, but I can’t log on.

  1. If you use our site’s “Remember me” function on your computer, please uncheck the “Remember me” box and re–enter the correct log on information. Then re–check the “Remember me” box and verify the correct information is being remembered.
  2. Your browser also has its own function to remember passwords and may be remembering the wrong information, whether or not you use our site’s “Remember me” function. If so, you need to clear the browser’s password history. How to do it depends on the type of browser you are using:
    • Internet Explorer: Go to Safety/Delete Browsing History.
      • Make sure at least the following boxes are checked:
        • Preserve Favorites website data
        • Temporary internet files and website files
      • Then click “Delete”
    • Firefox: Go to Tools/Options/Security/Saved Passwords/Show Passwords.
      • Highlight the proclaimsermons.com password and verify it is correct. If not, click “Remove”
    • Google Chrome: Go to Tools/Options/Under the Hood/Clear browsing data
      • Make sure the following boxes are checked:
        • Clear browsing history
        • Empty the cache
        • Delete cookies and other site data
        • Clear saved passwords
        • Clear data from this period: Everything
      • Then click “Clear browsing data”
  3. If you use a Yahoo Browser, you can try the method above for removing old passwords, but we suggest using Internet Explorer or Firefox, which can be downloaded by clicking either link, because the Yahoo Browser seems to be problematic when it comes to passwords.

 

Note: Even if your password is correct, there are times that a browser can “get confused” because it saves thousands of little files it needs to display web pages. After awhile, the “cache” may need to be cleared using the same process above to clear out all of these files.

Can I change my password?

Yes. After you log in, click on “My Account” and then [Change Password].

 

2. Problems Viewing or Downloading Sermons or ProclaimClipArt

I cannot view sermons or ProclaimClipArt. Am I logged in?

There should never be a problem viewing a sermon or ProclaimClipArt if you are properly logged in to the site. If you are logged on, in the top, right–hand corner of the page you will see “[your name]” If you don’t see this, please log in.

 

How do I view and download a sermon?

There are two ways to get the sermons into your word processor:

 

Individual sermon: From the Upcoming Sermons page or while viewing the results of a search, click on the sermon title to view. When viewing, click on “Copy sermon to Clipboard”. Then, with your cursor in your word processing application, simply click Edit/Paste (or Control V) and it will appear instantly.

Note: If your browser does not support copying the sermon to your clipboard, highlight the text you want to copy and right–click and select “copy.”

All sermons for the month: Click on one of the months at the top of the Upcoming Sermons page and when it asks you to Open or Save, save it where you want it. (The files contain all sermons and artwork for the month, but they are “zipped” to keep them together and allow for quicker downloading). Go to where you saved the .zip file and highlight it, right click your mouse and choose “Extract All” (this assumes you have a recent version of Windows. You may have to “unzip” it with another Zip program if you have an older version of Windows). When the files are unzipped, you can simply open them in your word processing application.

 

How do I view and download ProclaimClipArt?

There are two ways to view and download ProclaimClipArt:

 

Individual ProclaimClipArt: On the Upcoming Sermons page or while viewing the results of a search, click on the “artist’s palette” icon in the Clip Art column to view. When viewing, click on the “Download Image” computer icon, or the image itself. When the next page opens with the actual image, right–click on the image and then select “Save image as...”. Then with your cursor in your bulletin publishing or other application, simply click Edit/Paste (or Control V) to paste it.

All ProclaimClipArt for the month: Click on one of the months at the top of the Upcoming Sermons page and when it asks you to Open or Save, save it where you want it. (The files contain all sermons and artwork for the month, but they are “zipped” to keep them together and allow for quicker downloading). Go to where you saved the .zip file and highlight it, right click your mouse and choose “Extract All.” (This assumes you have a recent version of Windows. You may have to “unzip” it with another Zip program if you have an older version of Windows). When the files are unzipped, you can simply open them in your word processing or publishing application.

 

Why do I get ERROR messages when attempting to download a sermon or ProclaimClipArt?

Any error message you receive while attempting to download a sermon or ProclaimClipArt is caused by:

  • Not being logged on.
  • A subscription does not exist, is expired or will expire before the date of the material you are trying to view.

If you are not a subscriber and wish to view this material, please click on “Subscribe Now” to subscribe.

 

If you are a subscriber, but your subscription is expired, or will expire before the date of the material you are trying to view, after you log on, follow the prompt to renew, or click on “Renew Subscription” to renew your subscription.

 

3. Subscribing

What if I want to pay by check or money order?

At the top of the “Subscribe” page, click on the link to pay by check or money order, print the form and follow the instructions.

 

How long before I get full access to the site?

Immediately after you click “Submit Order” on the subscription form you will be logged in and can start using Proclaim sermons.

 

If you choose to mail in a printed subscription form with a check or money order, we will email you as soon as we receive your form and payment.

 

4. Renewing Your Subscription

When does my subscription end?

Once you have logged on, you may view the expiration date of your subscription on the “My Account” page.

 

How do I renew my subscription?

Once you have logged on, click on “Renew Subscription” on the left–hand menu, or go to “My Account” and then [Renew Subscription].

 

What if I want to renew by check or money order?

In the lower half of the “Renew Subscription” page, click on the link to pay by check or money order, print the form and follow the instructions.

 

5. Managing Your Account

How do I edit my personal information?

You may change any of the following after you log on and click on the “My Account” page:

 

Section 1:

  • Password
  • Password Security Question/Answer

Section 2:

  • Subscription Renewal and Expiration
  • Auto–Renewal Status

Section 3:

  • Any personal information, including:
  • Name/Address/Telephone
  • Username
  • Denomination
  • Default Lectionary (This sets which lectionary is used to display search results)

Section 4:

  • Default Preferences (You may change size of type and have email previews sent to you.)

Section 5:

  • Credit Card information (Used for auto–renewals in Section 2.)

6. Methods of Payment

What methods of payment may I use to subscribe or renew my subscription?

All major credit cards including, MasterCard, Visa, Discover and American Express. Also, you may pay by check or money order by clicking on that option at the top of the “Subscribe” or “Renew Subscription” pages.

 

You may also call us (toll free) at 888–320–5576 and provide us credit card information over the telephone.

 

7. Privacy and Security

Is my personal information on the site secure?

Yes. We use the latest encrypted SSL technology to maintain all personal information on the site.

 

What is your privacy policy?

Any information you submit to proclaimsermons.com or Parish Publishing will be held in the strictest confidence. Period.

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